Terms and Conditions / Customer Information
General Terms and Conditions and Customer Information of Kay GmbH for Craftspares
These terms and conditions apply to orders via the Craftspares online shop. They combine the customer information required for electronic commerce with special notes on spare parts, reference numbers, product safety, shipping, payment and disposal.
1. Provider, Scope and Definitions
Contractual partner for orders via Craftspares is Kay GmbH, Pöttbeek 4, 47638 Straelen, Germany. Further provider information, register data and contact details can be found in the imprint.
These General Terms and Conditions apply to all contracts for the delivery of goods concluded by consumers or entrepreneurs via the Craftspares online shop with Kay GmbH. The version retrievable at the time of the order is decisive.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity. An entrepreneur is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or self-employed professional activity when concluding the contract.
Deviating, conflicting or supplementary conditions of the customer do not become part of the contract unless we expressly agree to their validity.
2. Contract Language, Customer Service and No Pickup Address
For orders via the German-language shop version, the contract language is German. If further language or country versions are provided in the shop, the language in which the checkout is conducted and the order confirmation is provided is decisive, unless a deviating regulation is displayed there.
Questions about orders, delivery, returns, fit, reference numbers or complaints can be made via the contact details given in the imprint. Please provide, if available, order number, article number, reference number, device model and relevant photos so that the inquiry can be assigned.
The company headquarters is not a pickup address and not a retail store. Personal pickup or return on site is only possible if expressly agreed in individual cases.
3. Products, Spare Parts, Reference Numbers and Brand Notices
Craftspares sells spare parts and accessories for devices, engines and applications from various manufacturers. Product images, dimensions, technical data, model information, reference numbers, OEM references and compatibility information serve to identify and assign the suitable spare part.
The mention of brands, manufacturers, devices, engines, article numbers or reference numbers does not mean that these are original parts of the respective manufacturer, unless expressly stated. Rights to brands, type designations and other marks remain with the respective rights holders.
The customer should check before ordering whether the selected part fits the device, engine model, design, dimensions, connections, installation situation and intended use. In case of uncertainty, a fit inquiry can be made before ordering. Statutory consumer rights and defect rights remain unaffected.
4. Product Presentation, Availability and Correction of Obvious Errors
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order. Prices, availability, shipping costs and payment methods are displayed in the shop, shopping cart and checkout.
Obvious input, display or calculation errors, especially obviously incorrect prices, stocks or technical assignments, can be corrected by us. If an order has already been placed based on such an error, we will inform the customer immediately and give the opportunity to confirm under the corrected conditions or to cancel.
If an ordered item is not deliverable although it was shown as available in the shop, we will inform the customer immediately. Payments already received will be refunded immediately in this case, unless a replacement item or later delivery is agreed.
5. Ordering Process, Mandatory Information and Input Correction
The customer can place products in the shopping cart. Before submitting the order, the essential characteristics of the goods, total price, shipping costs, delivery address, billing data, shipping method, payment method and delivery information are displayed, insofar as they are relevant for the order.
Before sending the order, the customer can check, change or cancel the order in the shopping cart and checkout. Input errors can be corrected via the intended change functions of the shop, browser or respective payment service provider.
By clicking the final order button in the checkout, the customer submits a binding offer to purchase the goods contained in the shopping cart. The final button must clearly indicate that the order triggers an obligation to pay. As long as this is not proven for accelerated checkout or wallet functions, such functions may not be treated as legally approved ordering methods.
6. Conclusion of Contract
After placing the order, the customer receives an automated confirmation of receipt of the order. This confirmation of receipt is not yet an acceptance of the offer unless it is expressly designated as an order confirmation or acceptance.
The contract is concluded when we expressly accept the order, ship the goods, confirm the shipment or otherwise clearly execute the order. For immediate payment methods, payment may be authorized or collected before contract acceptance; if an order is not accepted, payments already received will be refunded immediately.
For express checkout, digital wallets or payment service providers, the contract may already be concluded upon completion of the respective payment or checkout process if the checkout indicates this accordingly, the legally required mandatory information was displayed before completion and the order is accepted by the system.
7. Storage of Contract Text and Confirmation on Durable Medium
The contract text is stored by us after conclusion of the contract. The customer receives the order data as well as the terms and conditions/customer information valid at the time of the order, the cancellation policy and the model cancellation form at the latest with the order confirmation or delivery on a durable medium, especially by email.
Registered customers can additionally view their orders in the customer account, if a customer account is used. The availability in the customer account does not replace the legally required provision on a durable medium.
8. Prices, VAT and Shipping Costs
All prices are in euros including statutory VAT, unless otherwise stated in the shop. Additional shipping costs are shown in the shop, shopping cart and checkout.
For deliveries to other EU countries, the displayed VAT amounts may be based on the applicable tax rules. The prices and shipping costs displayed to the customer before placing the order in the checkout are decisive.
Freight, delivery, shipping costs and other costs are only charged if they were clearly indicated before placing the order.
9. Payment Methods and Payment Processing
The payment methods displayed in the checkout are available. The availability of individual payment methods may vary depending on the delivery country, billing address, shopping cart, risk assessment, technical availability and requirements of the payment service provider.
Depending on activation, in particular card payments, PayPal, Klarna payment methods, digital wallets, accelerated checkouts and local payment methods may be available. Own delivery on invoice by Kay GmbH, own SEPA direct debit and cash on delivery are not offered unless expressly displayed in the checkout.
When paying via external payment service providers, their terms and privacy notices apply additionally. Payment data is usually processed directly by the respective payment service provider. Shipping takes place only after payment, payment release or other order release, if the chosen payment method requires this.
10. Delivery, Delivery Area, Delivery Time and Partial Deliveries
Delivery is made to the delivery address provided by the customer within the countries named on the shipping page and in the checkout. Non-deliverable countries, island, special or surcharge regions are not offered or are specially marked in the checkout.
For deliveries within Germany, unless a different delivery time is specified on the product page, in the shopping cart or in the checkout, a delivery time of 1 to 2 working days after payment or payment release and order processing applies. For deliveries to other EU countries, the shipping methods and delivery times displayed in the checkout apply; if no more specific information appears there, a longer international parcel transit time is to be expected.
If a day relevant for the deadline falls on a Saturday, Sunday or public holiday at the place of shipment, the deadline begins or ends on the next working day, insofar as this is relevant for the specific delivery. Product-related or checkout-related delivery time information takes precedence over these general indications.
Partial deliveries are permitted as far as they are reasonable for the customer. Additional shipping costs do not arise for the customer if the partial delivery is caused by us.
11. Retention of Title
The goods remain our property until full payment.
Against entrepreneurs, we reserve ownership of the goods until full payment of all claims from the ongoing business relationship. The entrepreneur may resell reserved goods in the ordinary course of business; claims from the resale are hereby assigned to us up to the invoice amount. We accept the assignment.
12. Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal subject to the separate cancellation policy. The cancellation policy and the model cancellation form are available in the shop and provided to the customer in text form.
Entrepreneurs have no statutory right of withdrawal. Statutory defect rights remain unaffected.
13. Statutory Defect Liability and Complaints
The statutory defect liability law applies. Consumers have the statutory rights in case of defects without restriction.
Against entrepreneurs, the statutory inspection and notification obligations pursuant to § 377 HGB, as applicable, remain unaffected. For entrepreneurs, the limitation period for defect claims for newly manufactured goods is one year from the transfer of risk, unless mandatory statutory provisions oppose this, especially in cases of intent, gross negligence, injury to life, body or health, fraud, guarantee or claims under the Product Liability Act.
For prompt processing of complaints, we ask for the order number, article number, error description and meaningful photos. This request is not a prerequisite for statutory rights.
14. Liability
We are liable without limitation in cases of intent and gross negligence, injury to life, body or health, under the Product Liability Act as well as when assuming a guarantee.
In case of slight negligence of essential contractual obligations, we are liable only to the extent of the typical, foreseeable damage. Essential contractual obligations are obligations whose fulfillment enables proper execution of the contract and on whose compliance the customer regularly relies.
Otherwise, liability is excluded as far as legally permissible. Statutory consumer rights remain unaffected.
15. Product Safety, Assembly and Use
Safety, assembly and usage instructions on product pages, packaging, enclosed information or manufacturer documents must be observed. Work on engine, ignition, electrical, cutting, braking or other safety-relevant components should only be carried out by qualified persons.
Product-related information on manufacturer, importer, responsible person, product identification as well as safety and warning notices are provided, if necessary, on the respective product page, packaging or product documents. Product-related safety instructions take precedence over general information in the shop.
The customer may only use spare parts for suitable devices and intended purposes. Before commissioning, seat, function, tightness, electrical connection, freedom of movement and safety-relevant fastenings must be checked, insofar as this is relevant for the respective part.
16. Battery, Electrical and Packaging Instructions
If batteries, accumulators, electrical or electronic devices, electrical assemblies or corresponding spare parts are offered in the shop, the product-related instructions on the product page, packaging and accompanying documents apply additionally. Batteries, accumulators and electrical devices must not be disposed of via household waste if separate disposal is legally provided.
End users should dispose of used batteries, accumulators and electrical waste at designated collection points or return options. Hazardous batteries may bear chemical symbols such as Cd, Hg or Pb indicating cadmium, mercury or lead. Special deposit, return or disposal obligations apply only insofar as they are relevant for the respective product and indicated on the product page, packaging or accompanying documents.
Sales and shipping packaging must be disposed of separately according to local disposal rules. If legally required, Kay GmbH participates in a licensed system for system-participating packaging. Product- and country-specific disposal obligations may apply additionally.
Product-related battery, electrical, hazardous substance, safety or disposal instructions take precedence over these general notes.
17. Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
The former EU platform for online dispute resolution is no longer linked as it has been discontinued since 20.07.2025.
18. Applicable Law and Jurisdiction
German law applies excluding the UN Sales Convention. This choice of law applies to consumers only insofar as mandatory consumer protection provisions of the state in which the consumer has their habitual residence are not excluded.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships with us is our place of business, as far as legally permissible.